This Privacy Policy explains how FinjanHost collects, uses and protects your personal information when you use our website and Services. We respect your privacy and collect only what we need to provide and improve our Services.
1. Information We Collect
- Account information: name, email, phone and WhatsApp number, and the billing details you provide when you sign up or order.
- Domain registration data: details required by registries to register a domain on your behalf.
- Technical data: IP address, browser type and log data, used for security and troubleshooting.
- Support communications: the content of tickets and messages you send us.
- Hosted content: the files, email and databases you store on our Services, which we keep only to provide the Services to you.
2. How We Use Your Information
We use your information to provide and maintain the Services, process payments, register domains, provide support, send service-related notices, prevent fraud and abuse, and comply with legal obligations. To protect everyone, our systems scan hosted files for malicious code, as described in section 10 of our Terms of Service.
3. Sharing of Information
- We do not sell your personal information.
- We share it only with parties necessary to deliver the Services, such as domain registries, SSL authorities, payment providers and the infrastructure providers that host our servers, and where required by law. These parties are bound to protect your data.
- Some domain registration data may be published in public WHOIS databases, under the rules of each domain extension’s registry.
- Messages you exchange with us on WhatsApp are also processed by WhatsApp under its own policies.
4. Your Clients’ and Visitors’ Data
You are responsible for the personal data your website or application collects from your visitors or clients, and for telling them how it is used. We store and process that data only as needed to provide the Services to you.
5. Data Retention
- We keep your information for as long as your account is active and as needed to comply with our legal, accounting and regulatory obligations.
- After a service is terminated, we may keep a backup copy of it for up to 6 months, as described in section 11 of our Terms of Service.
- You may request deletion of data we are not required to retain.
6. Security
We use technical and organizational measures to protect your data, including encryption in transit, access controls and monitoring. No method of transmission is completely secure, but we work continuously to safeguard your information.
7. Cookies
Our website uses essential cookies to operate the client area and remember your preferences. You can control cookies through your browser settings.
8. Your Rights
You may access, correct or request deletion of your personal information, subject to legal limits. Contact us to exercise these rights.
9. Changes to This Policy
Each version of this policy is numbered and kept published on our Legal Versions page. We notify you of changes as described in section 12 of our Terms of Service.
10. Contact
For privacy questions or requests, email support@finjanhost.com, or contact us through your client area or on WhatsApp.